A SAFE HOME FOR YOUR LANGUAGE NEEDS
Privacy Policy
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About me
My name is Bronwen Davies, a UK-based freelance translator operating as Watership Translations. I value my users’ privacy, and I am fully committed to protecting your personal information and only using and storing it in accordance with this Privacy Policy.
This Privacy Policy governs the use and storage of your personal information and describes how it is collected, used and shared when you visit my website.
My contact details
Name: Bronwen Davies
Website: www.watershiptranslations.co.uk
Phone number: 0044 (0)1635 226132
Mobile number: 0044 (0)7825 794864
Email address: bronwen@watershiptranslations.co.uk
What personal information do I collect and why?
I currently collect, store and process your personal information to issue a quote, provide a translation or editing service you request, or comply with legal requirements.
Personal information collected may include:
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your name;
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postal address;
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email address;
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telephone number;
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ID or tax number;
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business name;
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any other personal information found within the personal documents you send; and
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information collected through this website via cookies, such as your browser type, device, country, and the duration of your browsing sessions.
Personal information may also include special categories, such as medical information, but only if you provide this to me for the specific purpose of rendering translation services.
I will only use your personal information for marketing purposes – such as publishing a client testimonial or a case study on my website or social media channels – if you have given me your explicit consent to do so.
How do I collect your personal information?
Most of the personal data I process is provided to me directly by you. I collect and process this information when you:
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Contact me about my services.
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Input information into the contact form on my website.
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Use or view my website via your browser’s cookies.
How do I use your personal information?
I use the information that you have provided to:
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Identify you when you contact me.
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Provide you with the services you have requested.
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Provide you with a quote.
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Provide answers to your queries.
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Update you regarding your project.
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Deliver your projects to you.
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Invoice you.
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Keep records and carry out bookkeeping.
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Comply with the Institute of Translation and Interpreting (ITI) Code of Professional Conduct.
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Improve this website and your client experience.
How do I store your personal information?
Your information is securely stored on:
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A password-protected desktop computer.
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A password-protected laptop.
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OneDrive cloud backup services.
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An external hard drive.
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A secure email server.
Sensitive files are also individually password-protected, and I use high-grade anti-virus and firewall software across all devices. Where your information exists in paper format, it is held in secure storage and destroyed via a secure disposal process.
Who else has access to your personal information?
For administrative purposes, certain third parties may have access to your personal information, such as my bookkeeper, cloud backup provider, website and email hosting services, and anti-virus software provider. All these parties are compliant with the UK General Data Protection Regulation (GDPR) and the EU GDPR, or in the case of US companies, are self-certified under the EU-US Data Privacy Framework and its UK Extension.
Please note that if I send a translation to a professional colleague for revision or editing, the text is completely anonymised beforehand so that your personal information is never shared with them.
How long do I keep your personal information?
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Quotes: I delete all personal information after six months if a quote does not proceed.
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Services rendered: I keep personal information for seven years to comply with tax obligations. If personal information is embedded within a translation, I retain it for up to ten years to maintain the integrity of my translation resources, ensure consistency in future work, and handle any subsequent queries or complaints.
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Services received: I keep your personal information for seven years for administrative and tax purposes.
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Email communications: I delete routine email communications after seven years.
Third parties
I will neither share with nor sell your personal information to any third parties for marketing purposes.
I will share your personal information with third parties in the following cases:
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When it is necessary to deliver the services you requested under the terms of service you accepted.
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When required by law.
Cookies
This website uses cookies. Cookies are small files downloaded onto your computer when you access certain websites. Most of the cookies used on this website are strictly necessary first-party cookies placed directly by Wix.com to ensure website security, essential functionality and performance.
I do not use cookies for tracking or analytics purposes. You can block or delete cookies at any time by modifying your browser's privacy settings, though this may affect how certain parts of the website function.
Privacy policies of other websites
This website contains links to other websites. My Privacy Policy applies only to my website, so you should read their privacy policies before clicking on a link to any external websites.
When you leave this website by clicking on those links, please note that:
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I have no control over the external websites, their content, or their privacy policies.
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I have no control over how those parties might collect or use your personal information.
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You click on links to other websites at your own risk.
Your information access rights
I want to ensure you are fully aware of all your rights regarding your personal information. Every site user is entitled to the following:
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The right to be informed – You have the right to know how your data is collected and used.
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The right of access – You can request copies of the personal information I hold about you.
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The right to rectification – You can ask me to correct any information you believe is inaccurate or incomplete.
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The right to erasure – You can request that I delete your personal information under certain conditions.
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The right to restrict processing – You can ask me to limit how I use your personal data.
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The right to data portability – You can request that I transfer your data to another organisation or directly to you.
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The right to object – You can object to my processing of your personal information in certain circumstances.
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Rights related to automated decision-making and profiling – You have rights regarding decisions made entirely by computers.
If you would like to exercise any of these rights, or if you no longer want me to process your personal information, please contact me via email at any time. I will respond to your request without undue delay and within one calendar month.
Legal grounds
The legal basis for processing your information is to perform the services you request, or to take necessary steps before fulfilling that request (“the performance of a contract”). This basis also applies if you provide me with a service.
The legal basis for processing special categories of personal information, such as medical information, is your explicit consent for me to translate, revise or edit that information (“consent”).
Your right to lodge a complaint
Please contact me if you have any concerns about how I process your personal information. Should you wish to make a complaint, or if you feel that I have not addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO).
You can contact the ICO at:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
Contact me
If you have any questions about my Privacy Policy or the personal information I hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact me.
You can reach me at:
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Website: www.watershiptranslations.co.uk
Changes to this privacy policy
I may update this Privacy Policy from time to time to reflect changes to my practices or for legal and regulatory reasons. Please ensure you review it regularly, as any updates will take effect immediately upon being posted on this website.
When updates are made, the revised policy will outline::
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What personal information I collect.
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How I use it.
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Under what circumstances, if any, I use or disclose it.