What personal information do I collect and why?
I currently collect, store and process your personal information to issue a quote, provide a translation or editing service you request, or comply with legal requirements.
Personal information collected may include:
ID or tax number,
any other personal information found within the personal documents you send, and
information collected through this website, such as your browser, device, country, duration of browsing sessions etc., using cookies.
Personal information may also include special categories such as medical information, but only if you send this information to me for the specific purpose of translation services.
I will only use your personal information for marketing purposes when referring to you in your testimonial including but not limited to on my website, social media channels and for any other marketing announcements that may take the form of written or oral statements or case studies.
How do I collect your personal information?
Most of the personal information I process is provided to me directly by you. I collect personal information and process personal information when you:
contact me about my services
input information into the contact form on my website
use or view my website via your browser’s cookies.
How do I use your personal information?
I use the information that you have provided to:
identify you when you contact me
provide you with the services you have requested
provide you with a quote
provide answers to your queries
update you regarding your project
deliver your projects to you
keep records and carry out bookkeeping
comply with the ITI code of professional conduct
improve this website and your client experience.
How do I store your personal information?
Your information is securely stored on:
a password-protected desktop computer
a password-protected laptop
Onedrive cloud backup service
an external hard drive
Sensitive files are also password-protected. I also use high-grade anti-virus and firewall software. Where your information is in paper format, I have secure storage and disposal processes for this.
Who else has access to your personal information?
If I send a text for revision or editing to a colleague, that text will be anonymised, so your personal information will not appear.
For administrative purposes, other parties may have access to your personal information, including my bookkeeper and cloud backup provider, website and email hosting services, and anti-virus software. All these parties are compliant with the EU General Data Protection Regulation (GDPR) like me, or in the case of US companies, are self-certified under the EU-US Privacy Shield framework.
How long do I keep your personal information?
For quotes, I delete all personal information after six months.
For services rendered, I keep personal information for seven years to comply with tax obligations and, if it is embedded in a translation, for up to ten years to preserve the integrity of my personal translation resources that I then refer to for consistency and in case of queries or complaints.
For services received, I keep your personal information for seven years for administrative purposes.
I delete email communications after seven years.
I will neither share with nor sell your personal information to any third parties for marketing purposes.
I will share your personal information with third parties in the following cases:
When it is necessary to deliver the services you requested under the terms of service you accepted when you requested the services.
When required by the law.
Cookies that Wix.com uses should be divided into two types:
“First-party Cookies” – Cookies that are placed by Wix.com.
“Third-party Cookies” – Cookies that are placed and used by third-party companies which are Wix.com’s partners.
It is important to note that Wix.com cannot access third-party cookies, nor can other third-party organisations access the personal information in the cookies Wix.com use on their website.
You can opt out of cookies. Visit your browser’s settings, usually found under the privacy tab, to find out how you can do that.
On some pages of my website, the other entities (for example, social networks) may also use their own anonymous cookies designed so that the programmes or applications they developed suit your needs.
It is important to note that I cannot access third-party cookies, nor can other third-party organisations access the personal information in the cookies I use on my website.
Again, you can opt out of cookies. Visit your browser’s settings, usually found under the privacy tab, to find out how you can do that.
Privacy policies of other websites
Your information access rights
I want to ensure you are fully aware of all your rights regarding your personal information. Every site user is entitled to the following:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to personal information portability
The right to object
Rights concerning automated decision making and profiling.
If you would like to exercise any of these rights or don’t want me to process your personal information anymore, please contact me via email at any time. I will action your request without undue delay.
The legal basis for processing your information is to perform the services you request or to take necessary steps before fulfilling that request (“performance of a contract”). This basis also applies if you provide me with a service.
The legal basis for processing special categories of personal information such as medical information is your explicit consent for me to translate, revise or edit that information (“consent”).
Your right to lodge a complaint
Please contact me if you have any concerns about how I process your personal information. Should you wish to make a complaint or if you feel that I have not addressed any concerns in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk